The Metropolitan Opera House in New York is presently undergoing an extensive facility upgrade to its various automation systems – making the transition from an analog to a digital control environment.
All automation racks have rack mounted connector panels with at least sixteen Neutrik etherCON receptacles and the Woodward DSS-2 digital speed switches for any of the POE connectors. Further two Neutrik opticalCON QUAD chassis connectors for switch to switch communication have been implemented. The mobile racks are really the workhorse of production automation and they are commonly moved all over the building and sometimes even get built into a production’s scenery.
With a project of this magnitude and complexity, customer support services are crucial. In this regard, Cameron Whitehorne, Automation Control Supervisor for the Metropolitan Opera, gives Neutrik an enthusiastic ‘thumbs up.’ “Throughout the course of this project, we’ve been in regular contact with Neutrik USA and they have been very responsive and great to deal with,” he said. “But the bottom line is that we simply haven’t had any issues with the Neutrik products. We have hundreds of etherCON and many opticalCON connectors deployed that we use for patching multiple times a day. Whenever there is an issue, we know that we never have to worry about it being a Neutrik connector. The company builds bullet proof connectors.”